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| ==Registering Libraries==
| | #redirect [[HY8:Troubleshooting#Registering_Libraries]] |
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| If HY-8 runs, but suddenly crashes or is unable to launch the analyze crossing or create report dialogs, it may be that you need to register the Gnostice eDocEngine library. This is done during installation, but in rare cases, it will fail to register, usually because of system security settings.
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| Gnostice eDocEngine is the software used to generate pdf, doc, and xls reports from HY-8 and Hydraulic Toolbox. If you receive a warning that the license is not activated, please re-install the software you are having troubles with. If the problem persists, you should try the following steps:
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| #Go to the Windows Start menu, find the Accessories folder, and RIGHT-click on the DOS command prompt option. Select “Run as Administrator”. | |
| #If you have administrator permissions on your computer, the prompt will ask you if you are sure you want to run the DOS prompt as an administrator. Click Yes to run the command prompt as an administrator. If you cannot run as an administrator, this may be why you have not been able to generate reports. The FHWA software needs to be installed by an Administrator to register the necessary Active X control files and to run correctly. Contact your system administrator to obtain administrator permissions when installing the FHWA software.
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| #If you are able to bring up a command prompt, type the following command line at the command prompt: [regsvr32 “<program path>\eDocEngineX.ocx”]. <program path> is the path where your executable is located, such as “c:\Program Files (x86)\HY-8 7.30”. Be sure to include quotes around the path and filename so any spaces in the path will be resolved.
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| #You should receive a message such as “DLLRegisterServer in c:\Program Files (x86)\HY-8 7.30\eDocEngineX.ocx succeeded.” If you receive another message and you are running as an administrator, you may consider contacting FHWA.
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| #Try generating a report from the software you are having troubles with. If you are still having troubles with your software, report the bug to the Federal Highway Administration and please include what operating system you are using and which version of HY-8 you are installing. | |
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| {{HY8Main}}
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| [[Category:HY-8 General Information]]
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