User:Jcreer/Known Issues: Difference between revisions
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==General== | ==General== | ||
*The XMS application crashes when using the using the ''File'' | '''Open''' command or any '''Save''', '''Save As''', or '''Export''' command. | *The XMS application crashes when using the using the ''File'' | '''Open''' command or any '''Save''', '''Save As''', or '''Export''' command. | ||
*: This is typically due to a known bug with Dell computers. To resolve this issue there are three options. | *: This is typically due to a [https://www.dell.com/community/Productivity-Software/Backup-and-Recovery-causing-applications-using-Qt5-DLLs-to-crash/m-p/4590325 known bug with Dell] computers. To resolve this issue there are three options. | ||
*:#Uninstall the Dell Backup and Recovery application (Dell Backup and Recovery Manager, Dell DataSafe Local, Dell Data Safe Online). | *:#Uninstall the Dell Backup and Recovery application (Dell Backup and Recovery Manager, Dell DataSafe Local, Dell Data Safe Online). | ||
*:#Install a newer version of the Dell Backup and Recovery application using these steps. The newer version supposedly has fixed the known issue. | *:#Install a newer version of the Dell Backup and Recovery application using [http://www.dell.com/support/contents/us/en/4/article/Product-Support/Self-support-Knowledgebase/software-and-downloads/dell-backup-solutions/Dell-Backup-and-Recovery these steps]. The newer version supposedly has fixed the known issue. | ||
*:#Unregister the Dell Backup and Recovery application using these steps. | *:#Unregister the Dell Backup and Recovery application using [https://www.3dflow.net/zephyr-crash-dell-backup-recovery-qt-known-issue-fix/ these steps]. | ||
==GMS== | ==GMS== | ||
Revision as of 16:26, 22 June 2018
This article contains information on known issues that are currently unresolved or cannot be resolved by Aquaveo.
General
- The XMS application crashes when using the using the File | Open command or any Save, Save As, or Export command.
- This is typically due to a known bug with Dell computers. To resolve this issue there are three options.
- Uninstall the Dell Backup and Recovery application (Dell Backup and Recovery Manager, Dell DataSafe Local, Dell Data Safe Online).
- Install a newer version of the Dell Backup and Recovery application using these steps. The newer version supposedly has fixed the known issue.
- Unregister the Dell Backup and Recovery application using these steps.
- This is typically due to a known bug with Dell computers. To resolve this issue there are three options.
