User:Jcreer/Known Issues: Difference between revisions
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==General== | ==General== | ||
*Objects drawn in the Graphics Window disappear or won't display at all. | *Objects drawn in the Graphics Window disappear or won't display at all. | ||
*:This is often a case where the graphics card drivers need to be updated. Try running the program in Software Graphics Mode to see if it resolves the issue. If it does, then update the graphics driver. | *:This is often a case where the [[Graphics_Card_Troubleshooting|graphics card drivers]] need to be updated. Try running the program in Software Graphics Mode to see if it resolves the issue. If it does, then update the graphics driver. | ||
*The XMS application crashes when using the using the ''File'' | '''Open''' command or any '''Save''', '''Save As''', or '''Export''' command. | *The XMS application crashes when using the using the ''File'' | '''Open''' command or any '''Save''', '''Save As''', or '''Export''' command. | ||
*: This is typically due to a [https://www.dell.com/community/Productivity-Software/Backup-and-Recovery-causing-applications-using-Qt5-DLLs-to-crash/m-p/4590325 known bug with Dell] computers. To resolve this issue there are three options. | *: This is typically due to a [https://www.dell.com/community/Productivity-Software/Backup-and-Recovery-causing-applications-using-Qt5-DLLs-to-crash/m-p/4590325 known bug with Dell] computers. To resolve this issue there are three options. | ||
Revision as of 16:30, 22 June 2018
This article contains information on known issues that are currently unresolved or cannot be resolved by Aquaveo.
General
- Objects drawn in the Graphics Window disappear or won't display at all.
- This is often a case where the graphics card drivers need to be updated. Try running the program in Software Graphics Mode to see if it resolves the issue. If it does, then update the graphics driver.
- The XMS application crashes when using the using the File | Open command or any Save, Save As, or Export command.
- This is typically due to a known bug with Dell computers. To resolve this issue there are three options.
- Uninstall the Dell Backup and Recovery application (Dell Backup and Recovery Manager, Dell DataSafe Local, Dell Data Safe Online).
- Install a newer version of the Dell Backup and Recovery application using these steps. The newer version supposedly has fixed the known issue.
- Unregister the Dell Backup and Recovery application using these steps.
- This is typically due to a known bug with Dell computers. To resolve this issue there are three options.
