User:Jcreer/Known Issues

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This article contains information on known issues that are currently unresolved or cannot be resolved by Aquaveo.

General

  • The XMS application crashes when using the using the File | Open command or any Save, Save As, or Export command.
    This is typically due to a known bug with Dell computers. To resolve this issue there are three options.
    1. Uninstall the Dell Backup and Recovery application (Dell Backup and Recovery Manager, Dell DataSafe Local, Dell Data Safe Online).
    2. Install a newer version of the Dell Backup and Recovery application using these steps. The newer version supposedly has fixed the known issue.
    3. Unregister the Dell Backup and Recovery application using these steps.
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