USB Lock Installation
INTRODUCTION
This document outlines the procedures to install a single-user hardware lock on your computer. The three main steps to install your hardware lock are as follows:
- Installing the hardware lock software
- Installing the lock itself
- Verifying the installation
An explanation of each of these steps is outlined below. Most of the installation process has been automated with an automatic installation wizard. If you experience any problems with the installation, contact your vendor for help.
NOTE – The hardware lock contains an electronic circuit board, so handle it with care throughout the installation process or at any time when it becomes necessary to transfer or handle the lock.
- STEP 1: Automatic Hardware Lock Software Installation
Explanation: The automatic install does almost everything for you – from installing the system drivers to applying any patches you might need. On the CD containing your modeling software, there is a Utilities folder. In the Utilities folder there is a folder called HwLock. This folder contains a program called Setup.exe that will install all of the correct drivers and patches. It automatically detects which drivers and fixes are necessary and installs them to your hard drive.
If you do not have a software CD, you can download the latest drivers for your hardware lock from our Download Center.
- Action:
- Insert your product CD into your CD-ROM drive.
- Close any programs currently in use as you will have to restart your computer after the installation in order for the new drivers to take effect.
- From the Start bar, select Run.
- For a USB lock, type the drive letter of your CD-ROM drive followed by a colon and the string \utils\hwlock\usb_hwlock.exe *Follow the prompts.
NOTE: If you are using an USB lock for the first time, please use add/remove programs to remove any Sentinel drivers that are currently installed on your machine, install the updated drivers, and reboot your machine. Please note that when you are installing the new drivers, the USB lock should NOT be attached to your machine. Attach the lock after you shut down your machine and preferably before starting it up again.
- STEP 2: Installing the lock itself
Connect the lock in a usb port on your computer.
- Action:
For an USB port hardware lock, simply plug the lock into one of the USB ports on your computer. (The USB port is most commonly found on the back of the computer, but some machines also have ports on the front panel.)
- STEP 3: Verifying the Installation - Using the Enable Wizard
Explanation: Once the drivers have been installed, you need to run the software and verify that the installation was successful. To determine if the hardware lock is functional follow these steps:
- Action:
Start your modeling software. If all steps have been completed correctly, you will instantly be able to use the software, and the installation is complete. If the software loads up and prompts you either to enable the software or run in demo mode, a problem occurred with the installation.
To remedy this,
- Action:
- Load up the Enable Wizard by selecting the “Enable” tab on the window, or click on the “File” menu, select “Register,” and click on the “Enable Wizard” button.
- Follow all remaining instructions and select the “Single User Hardware Lock” option when prompted.
- STOP!!! If you have successfully enabled the software, there is no need to continue with these instructions. If you were unsuccessful in enabling your software, see the last section of these instructions entitled TROUBLESHOOTING.
TROUBLESHOOTING
Have you installed the hardware lock drivers?
If yes, go on to number 2.
If no, install them from the CD or download them from our website (www.ems-i.com).
Is the lock firmly attached to the USB port of the appropriate computer?
If yes, go on to number 3.
If no, attach the lock.
Look for a netenble.001 file on the computer’s hard drive.
If you find it, delete it or rename it.
If you do not find this file, go on to number 4.
Look for a password file, usually in the same directory as the executable, and named *mspass.txt. (gmspass.txt for GMS users, smspass.txt for SMS users, and wmspass.txt for WMS users)
You can also find this file by searching for pass.txt with your Windows XP utility.
If you find this file, delete it or rename it.
If you do not find this file, go on to number 5.
Call EMS-I Tech Support (801) 691-5530 or email us at support@ems-i.com.
Final Note
Before calling EMS-I, please determine from whom you purchased your software license and hardware lock, what operating system you are running on, what version of the software you are trying to install, and the build date of when that executable was compiled (check in the help|about dialog). In addition, please report the following: when you have started your software in demo mode, go to the File | Register dialog. In the top right hand corner of the dialog is a security string generated or it reads “NOT IN USE?” This information will be helpful in diagnosing the inability of the software to recognize the hardware lock.
