User:Dharker

Dillon Harker

Aquaveo, LLC.

Tech Support

Here are some common licensing error messages and how to resolve them.

Single-user hardware lock:

1."No lock found" but the lock is plugged in.

This can be caused by several things: 1. Expired Maintenance License. Check Help | Register and see the Maintenance expires date. Check Help | About and the build date If the maintenance license expired before the software build date then that version cannot be enabled with that license Contact sales@aquaveo.com to receive a price quote to update the maintenance license. And/or request an older software version download from support@aquaveo.com. 1. Driver Issue Download the latest version of the single-user or network lock drivers from the Downloads page and install it. Uninstall and re-install the drivers Check that the sentinel driver processes are running. Open Control Panel | System and Security | Administrative Tools | Services and look for Sentinel Key Server, Sentinel Protection Server, and Sentinel Security Runtime. They should have started automatically when they installed, but if they didn't, right-click on each and select 'Start'. 2. Firewall or Anti-virus software interfering with port communication Temporarily disable the firewall and anti-virus software. If that works then re-enable them and ensure ports 6001 and 6002 are opened In the Scale Bar Properties dialog, enter text to be displayed and select the text font, color, background, border, and anchor positioning. 3. Check that the USB is correctly inserted and that the USB port works for other USB devices 4. If all the other items are ruled out the USB hardware lock itself could be faulty, though this is rare. Email support@aquaveo.com with details about your troubleshooting and the information found on the lock tag

2. Edit annotation objects.
Use the Select Annotation Objects tool to select any annotation object. Click and drag on an object to move it. Click and drag on an object's corners to resize it. Right-click on the object to delete, duplicate, or bring up its properties dialog.

Network lock

1."No lock found" but the lock is plugged in.

This can be caused by several things: 1. Driver Issue Download the latest version of the single-user or network lock drivers from the Downloads page and install it. Uninstall and re-install the drivers Check that the sentinel driver processes are running. Open Control Panel | System and Security | Administrative Tools | Services and look for Sentinel Key Server, Sentinel Protection Server, and Sentinel Security Runtime. They should have started automatically when they installed, but if they didn't, right-click on each and select 'Start'. 2. Firewall or Anti-virus software interfering with port communication Temporarily disable the firewall and anti-virus software. Ensure ports 6001 and 6002 are open In the Scale Bar Properties dialog, enter text to be displayed and select the text font, color, background, border, and anchor positioning. 3. Create a north arrow. Select the Create Annotation North Arrow tool then click and drag an area in the Graphics Window for the north arrow. Use the Open dialog to select and open a north arrow image. 4. Create oval or rectangle objects. Select the Create Oval Object tool or the Create Rectangle Object tool then click and drag an area in the Graphics Window for the rectangle or oval. Select screen space or world space if this is the first annotation object being created. In the Rectangle/Oval Properties dialog, define the line style, width, and color along with specifying a fill color or no fill color. 5. Create a line or arrow. Select the Create Line Object tool then click out a line in the Graphics Window. Select screen space or world space if this is the first annotation object being created. In the Line Properties dialog, define the line style, width, and color along with specifying arrowhead positions and size. 6. Add an annotation image. Select the Add Annotation Image tool then click and drag an area in the Graphics Window where the image will go. Use the Open dialog to select and open an image.

2. Edit annotation objects.
Use the Select Annotation Objects tool to select any annotation object. Click and drag on an object to move it. Click and drag on an object's corners to resize it. Right-click on the object to delete, duplicate, or bring up its properties dialog.

Password Lock

1."No lock found" but the lock is plugged in.

This can be caused by several things: 1. Driver Issue Download the latest version of the single-user or network lock drivers from the Downloads page and install it. Uninstall and re-install the drivers Check that the sentinel driver processes are running. Open Control Panel | System and Security | Administrative Tools | Services and look for Sentinel Key Server, Sentinel Protection Server, and Sentinel Security Runtime. They should have started automatically when they installed, but if they didn't, right-click on each and select 'Start'. 2. Firewall or Anti-virus software interfering with port communication Temporarily disable the firewall and anti-virus software. Ensure ports 6001 and 6002 are open In the Scale Bar Properties dialog, enter text to be displayed and select the text font, color, background, border, and anchor positioning. 3. Create a north arrow. Select the Create Annotation North Arrow tool then click and drag an area in the Graphics Window for the north arrow. Use the Open dialog to select and open a north arrow image. 4. Create oval or rectangle objects. Select the Create Oval Object tool or the Create Rectangle Object tool then click and drag an area in the Graphics Window for the rectangle or oval. Select screen space or world space if this is the first annotation object being created. In the Rectangle/Oval Properties dialog, define the line style, width, and color along with specifying a fill color or no fill color. 5. Create a line or arrow. Select the Create Line Object tool then click out a line in the Graphics Window. Select screen space or world space if this is the first annotation object being created. In the Line Properties dialog, define the line style, width, and color along with specifying arrowhead positions and size. 6. Add an annotation image. Select the Add Annotation Image tool then click and drag an area in the Graphics Window where the image will go. Use the Open dialog to select and open an image.

2. Edit annotation objects.
Use the Select Annotation Objects tool to select any annotation object. Click and drag on an object to move it. Click and drag on an object's corners to resize it. Right-click on the object to delete, duplicate, or bring up its properties dialog.