SMS:Report Bug: Difference between revisions

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[[File:ReportBug.jpg|thumb|300 px|Example of the ''Report Bug'' dialog.]]
[[File:ReportBug.jpg|thumb|300 px|Example of the ''Report Bug'' dialog.]]
It is inevitable that SMS will have some problems. While Aquaveo and its developers work hard to keep problems in SMS to a minimum, some bugs may occasionally surface. Report bugs helps Aquaveo and its developers resolve these issues.
It is inevitable that SMS will have some problems. While Aquaveo and its developers work hard to keep problems in SMS to a minimum, some bugs may occasionally surface. Report bugs helps Aquaveo and its developers resolve these issues. SMS must be connected to the internet in order to report a bug.


Some bugs in SMS are reported automatically to Aquaveo. This is done through bug trap software installed in SMS.
Some bugs in SMS are reported automatically to Aquaveo. This is done through bug trap software installed in SMS.

Revision as of 17:48, 21 October 2014

Example of the Report Bug dialog.

It is inevitable that SMS will have some problems. While Aquaveo and its developers work hard to keep problems in SMS to a minimum, some bugs may occasionally surface. Report bugs helps Aquaveo and its developers resolve these issues. SMS must be connected to the internet in order to report a bug.

Some bugs in SMS are reported automatically to Aquaveo. This is done through bug trap software installed in SMS.

Bugs can also be reported by users. To report a bug, go to the Help menu and select the Report Bug command. Activating this command will bring up the Report Bug dialog.

Report Bug Dialog

When reporting a bug, a user should complete as many of the sections of the Report Bug dialog as possible. The more information Aquaveo has, the more likely the situation can be resolved in a timely manner.

After Submitting a Bug

After a bug has been submitted, Aquaveo will review the reported bug. Whenever possible, the bug will be resolved as quickly as possible. There is no time frame for when a bug will be resolved—some are resolved within hours while others may not be resolved for many months.