SMS:Report Bug

Example of the Report Bug dialog.

It is inevitable that SMS will have some problems. While Aquaveo and its developers work hard to keep problems in SMS to a minimum, some bugs may occasionally surface. Report bugs helps Aquaveo and its developers resolve these issues. SMS must be connected to the internet in order to report a bug.

Some bugs in SMS are reported automatically to Aquaveo. This is done through bug trap software installed in SMS.

Bugs can also be reported by users. To report a bug, go to the Help menu and select the Report Bug command. Activating this command will bring up the Report Bug dialog.

Report Bug Dialog

When reporting a bug, a user should complete as many of the sections of the Report Bug dialog as possible. The more information Aquaveo has, the more likely the situation can be resolved in a timely manner.

• System Information
• What I did
• What the result was
• What the expected result was
• Email address
• Project files

After Submitting a Bug

After a bug has been submitted, Aquaveo will review the reported bug. Whenever possible, the bug will be resolved as quickly as possible. There is no time frame for when a bug will be resolved—some are resolved within hours while others may not be resolved for many months.

In some cases, a bug cannot be resolved by Aquaveo, this is particularly true in cases where the bug has been caused by user error or if the bug is caused by third-party software used by SMS.