GMS:Report A Bug: Difference between revisions
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{{GMS Deprecated Feature}} | |||
[[File:ReportBug.jpg|thumb|300 px|Example of the ''Report Bug'' dialog.]] | [[File:ReportBug.jpg|thumb|300 px|Example of the ''Report Bug'' dialog.]] | ||
While Aquaveo and its developers work hard to keep problems in GMS to a minimum, some bugs or defects may occasionally surface. Reporting bugs helps Aquaveo and its developers resolve these issues. GMS must be connected to the internet in order to report a bug. | While Aquaveo and its developers work hard to keep problems in GMS to a minimum, some bugs or defects may occasionally surface. Reporting bugs helps Aquaveo and its developers resolve these issues. GMS must be connected to the internet in order to report a bug. | ||
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Some bugs in GMS are reported automatically to Aquaveo. This is done through bug trap software included in GMS. Automatic bug reports typically happen whenever GMS crashes. | Some bugs in GMS are reported automatically to Aquaveo. This is done through bug trap software included in GMS. Automatic bug reports typically happen whenever GMS crashes. | ||
Bugs can also be reported by users. It is advisable to first check [[GMS: | Bugs can also be reported by users. It is advisable to first check [[GMS:Release Notes GMS|GMS Release Notes]] and the Aquaveo's [http://forum.aquaveo.com/ Support Forums] to see if the bug has already been reported. To report a new bug, go to the ''Help'' menu and select the '''Report Bug''' command. Activating this command will bring up the ''Report Bug'' dialog. | ||
==Report Bug Dialog== | ==Report Bug Dialog== | ||
When reporting a bug, | When reporting a bug, complete as many of the sections of the ''Report Bug'' dialog as possible. The more information the developers have the more likely the situation can be resolved in a timely manner. | ||
*''System Information'' | *''System Information'' | ||
*''What I did'' | ::GMS will deliver a text file that gives the configuration of GMS on the computer where the bug was reported. Clicking on the '''View''' button will bring up this text file which shows what information is being sent. | ||
*''What the result was'' | *''What I did'' | ||
*''What the expected result was'' | ::Write in this section a brief description of the actions that were being done when the bug occurred. | ||
*''Email address'' | *''What the result was'' | ||
*''Project files'' | ::In this section, briefly explain the evidence of the bug in GMS. | ||
*''What the expected result was'' | |||
::It is best to not assume that the developers will understand what should have appeared instead of the bug. Briefly state what should have occurred had the bug not occurred. | |||
*''Email address'' | |||
::Provide an email address so that Aquaveo can follow up on the reported bug. Emails in bug reports are kept private and are not sold or used in marketing. | |||
*''Project files'' | |||
::It can be helpful to include project files of the project being worked on when the bug occurred. This will help determine if the bug is related to GMS or if it is a problem with the project files. Include all files in a single ZIP file. Use the browser button to attach the ZIP file to the bug report. | |||
After completing this dialog, pressing '''OK''' will send the information to Aquaveo, LLC. An internet connection must be available and active for this information to be received. | After completing this dialog, pressing '''OK''' will send the information to Aquaveo, LLC. An internet connection must be available and active for this information to be received. | ||
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In some cases, a bug cannot be resolved by Aquaveo, this is particularly true in cases where the bug has been caused by user error or if the bug is caused by third-party software used by GMS. | In some cases, a bug cannot be resolved by Aquaveo, this is particularly true in cases where the bug has been caused by user error or if the bug is caused by third-party software used by GMS. | ||
Not all users will be contacted once a bug is resolved. It is recommended | Not all users will be contacted once a bug is resolved. It is recommended to contact Aquaveo's [[Tech Support Agreement|technical support]] if there are further concerns. | ||
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[[Category:GMS Dialogs]] | [[Category:GMS Dialogs]] | ||
[[Category:External Links]] | [[Category:External Links]] | ||
[[Category:Archived]] | |||
[[Category:Support]] | |||
Latest revision as of 21:50, 9 January 2023
 |
This contains information about features no longer in use for the current release of GMS. The content may only apply to older versions. |
 |
While Aquaveo and its developers work hard to keep problems in GMS to a minimum, some bugs or defects may occasionally surface. Reporting bugs helps Aquaveo and its developers resolve these issues. GMS must be connected to the internet in order to report a bug.
Some bugs in GMS are reported automatically to Aquaveo. This is done through bug trap software included in GMS. Automatic bug reports typically happen whenever GMS crashes.
Bugs can also be reported by users. It is advisable to first check GMS Release Notes and the Aquaveo's Support Forums to see if the bug has already been reported. To report a new bug, go to the Help menu and select the Report Bug command. Activating this command will bring up the Report Bug dialog.
Report Bug Dialog
When reporting a bug, complete as many of the sections of the Report Bug dialog as possible. The more information the developers have the more likely the situation can be resolved in a timely manner.
- System Information
- GMS will deliver a text file that gives the configuration of GMS on the computer where the bug was reported. Clicking on the View button will bring up this text file which shows what information is being sent.
- What I did
- Write in this section a brief description of the actions that were being done when the bug occurred.
- What the result was
- In this section, briefly explain the evidence of the bug in GMS.
- What the expected result was
- It is best to not assume that the developers will understand what should have appeared instead of the bug. Briefly state what should have occurred had the bug not occurred.
- Email address
- Provide an email address so that Aquaveo can follow up on the reported bug. Emails in bug reports are kept private and are not sold or used in marketing.
- Project files
- It can be helpful to include project files of the project being worked on when the bug occurred. This will help determine if the bug is related to GMS or if it is a problem with the project files. Include all files in a single ZIP file. Use the browser button to attach the ZIP file to the bug report.
After completing this dialog, pressing OK will send the information to Aquaveo, LLC. An internet connection must be available and active for this information to be received.
After Submitting a Bug
After a bug has been submitted, Aquaveo will review the reported bug. Whenever possible, the bug will be resolved as quickly as possible. There is no time frame for when a bug will be resolved—some are resolved within hours while others may not be resolved for many months.
In some cases, a bug cannot be resolved by Aquaveo, this is particularly true in cases where the bug has been caused by user error or if the bug is caused by third-party software used by GMS.
Not all users will be contacted once a bug is resolved. It is recommended to contact Aquaveo's technical support if there are further concerns.
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