Support - FAQ: Difference between revisions
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# How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater | # How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater? | ||
#: Contact technical support at support@aquaveo.com | #: Contact technical support at support@aquaveo.com. | ||
# When is technical support available | # When is technical support available? | ||
#: Technical support is available Monday–Friday (excluding holidays) 8:00–5:00 MST. | #: Technical support is available Monday–Friday (excluding holidays) 8:00–5:00 MST. | ||
#What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater | #What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater? | ||
#: You will need to provide the following: | #: You will need to provide the following: | ||
#:* Company name | #:* Company name | ||
| Line 9: | Line 9: | ||
#:* Exact steps to reproduce the problem | #:* Exact steps to reproduce the problem | ||
#:* Software build date | #:* Software build date | ||
#Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support | #Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support? | ||
#: In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com | #: In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com. | ||
#Is training available? | |||
#: Training is available for all products. Contact training@aquaveo.com. | |||
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== Related Topics == | == Related Topics == | ||
* [[ | * [[Support Knowledge Base|Support Knowledge Base]] | ||
| Line 26: | Line 26: | ||
[[Category:Support]] | [[Category:Support]] | ||
[[Category:Q&A]] | [[Category:Q&A]] | ||
Latest revision as of 16:43, 22 February 2023
- How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
- Contact technical support at support@aquaveo.com.
- When is technical support available?
- Technical support is available Monday–Friday (excluding holidays) 8:00–5:00 MST.
- What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
- You will need to provide the following:
- Company name
- License serial number
- Exact steps to reproduce the problem
- Software build date
- You will need to provide the following:
- Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support?
- In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com.
- Is training available?
- Training is available for all products. Contact training@aquaveo.com.
See FAQ
Related Topics
SMS – Surface-water Modeling System | ||
|---|---|---|
| Modules: | 1D Grid • Cartesian Grid • Curvilinear Grid • GIS • Map • Mesh • Particle • Quadtree • Raster • Scatter • UGrid |  |
| General Models: | 3D Structure • FVCOM • Generic • PTM | |
| Coastal Models: | ADCIRC • BOUSS-2D • CGWAVE • CMS-Flow • CMS-Wave • GenCade • STWAVE • WAM | |
| Riverine/Estuarine Models: | AdH • HEC-RAS • HYDRO AS-2D • RMA2 • RMA4 • SRH-2D • TUFLOW • TUFLOW FV | |
| Aquaveo • SMS Tutorials • SMS Workflows | ||
GMS – Groundwater Modeling System | ||
|---|---|---|
| Modules: | 2D Grid • 2D Mesh • 2D Scatter Point • 3D Grid • 3D Mesh • 3D Scatter Point • Boreholes • GIS • Map • Solid • TINs • UGrids |  |
| Models: | FEFLOW • FEMWATER • HydroGeoSphere • MODAEM • MODFLOW • MODPATH • mod-PATH3DU • MT3DMS • MT3D-USGS • PEST • PHT3D • RT3D • SEAM3D • SEAWAT • SEEP2D • T-PROGS • ZONEBUDGET | |
| Aquaveo | ||
