Support - FAQ: Difference between revisions

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# How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater.
# How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
#: Contact technical support at support@aquaveo.com
#: Contact technical support at support@aquaveo.com.
# When is technical support available.
# When is technical support available?
#: Technical support is available Monday–Friday (excluding holidays) 8:00–5:00 MST.  
#: Technical support is available Monday–Friday (excluding holidays) 8:00–5:00 MST.  
#What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater.
#What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
#: You will need to provide the following:
#: You will need to provide the following:
#:* Company name
#:* Company name
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#:* Exact steps to reproduce the problem
#:* Exact steps to reproduce the problem
#:* Software build date
#:* Software build date
#Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support.
#Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support?
#: In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com
#: In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com.
 
#Is training available?
#: Training is available for all products. Contact training@aquaveo.com.




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== Related Topics ==
== Related Topics ==
* [[Support Forum]]
* [[Support Knowledge Base|Support Knowledge Base]]
* [[SMS:Support Knowledge Base|Support Knowledge Base]]




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[[Category:Support]]
[[Category:Support]]


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[[Category:Q&A]]
[[Category:Q&A]]

Latest revision as of 16:43, 22 February 2023

  1. How can I contact technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
    Contact technical support at support@aquaveo.com.
  2. When is technical support available?
    Technical support is available Monday–Friday (excluding holidays) 8:00–5:00 MST.
  3. What information do I need when contacting technical support for GMS, SMS, WMS, or Arc Hydro Groundwater?
    You will need to provide the following:
    • Company name
    • License serial number
    • Exact steps to reproduce the problem
    • Software build date
  4. Do I need a current license of GMS, SMS, WMS, or Arc Hydro Groundwater to receive technical support?
    In general, a current license agreement is needed before technical support is provided. To purchase a current license, contact sales@aquaveo.com.
  5. Is training available?
    Training is available for all products. Contact training@aquaveo.com.


See FAQ

Related Topics